Manager End User Support

A NEW BREED OF ENTERTAINMENT
With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Position Overview

The Manager, End-User Support is responsible for overseeing Service Desk operations and leading the support team to deliver exceptional service and optimize the end-user experience. This role manages incident resolution, request fulfillment, and prioritization processes, ensuring adherence to service levels and operational efficiency.

Key responsibilities include developing and implementing policies and procedures for consistent service delivery across areas such as device deployment, patch management, asset tracking, lifecycle planning, budgeting, knowledge base management, and mobile device administration. The role also oversees configuration and utilization of Microsoft Intune and Autopilot, requiring advanced expertise in these p...