Manager, Enterprise Customer Success

We’re looking for a Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through onboarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience.

What You’ll Do

• Manage, recruit, onboard and train a team of Enterprise Customer Success Managers responsible for proactively driving adoption with our Enterprise customers.
• Coach your team through building executive relationships with named Enterprise accounts at Fortune 1000 companies.
• Manage customer lifecycle including the onboarding process for new customers, monitoring and analyzing usage trends to uncover renewal risks and identifying opportunities for contract growth/optimization.
• Collaborate cross‑functionally with internal Datadog teams (Sales, Suppor...