Job Description

The Manager, Enterprise IT – OSC will lead a team of Enterprise IT engineers responsible for delivering exceptional 24x7 support to employees across global locations. This role ensures seamless resolution of desktop and Microsoft 365 (M365) issues, driving productivity and satisfaction for a global workforce. The ideal candidate combines strong technical expertise with leadership skills to foster a high-performing, employee-centric support environment.

RESPONSIBILITIES, other duties may be assigned

  • Manage and mentor a team of OSC Enterprise IT support engineers, including hiring, training, coaching, and performance evaluations.
  • Define and implement processes to deliver world-class Tier-1 end-user support across global locations.
  • Promote an automation-first approach for IT operations and provide opportunities for engineers to adopt automation tools.
  • Develop and enforce best practices, standards, and procedures for Tier-1 desktop support in complia...

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