Job Description

Overview

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We aim to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you.

About The Team

Our Experience Design (XD) team doesn’t just inform design; we help shape product strategy and experiences. You will lead a highly skilled team that bridges the gap between what the customer does (XD behavioral research) and how the customer feels (CX metrics). We’re looking for a team player and leader who can bring actionable insights and metrics forward to help our teams drive measurable outcomes and create exceptional experiences for our customers.

About You

  • Strategic Research Leader : You are an ex...

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