Manager - Freight Forwarding Operations

To manage the day-to-day freight forwarding operations for DP World Logistics, ensuring the delivery of high-quality, compliant, and cost-efficient services across air, sea, and road freight. The role is accountable for operational performance, customer satisfaction, and the achievement of departmental KPIs, while driving continuous improvement and operational excellence in line with DP World standards.

• Oversee end-to-end freight forwarding operations across multiple transport modes.
• Ensure timely and accurate documentation, customs clearance, and compliance with local and international regulations.
• Maintain oversight of booking processes, carrier and agent coordination, cargo tracking, and delivery timelines.
• Ensure operational procedures adhere to company SOPs, ISO standards, and health & safety requirements.
• Ensure high data quality on shipment registrat...