Job Description
Position Overview
Ensure WFM system is configured optimally for program being scheduled (internal IEX)
Maintain close alignment with Resource Planner and Resource Planning file ensuring metrics used for scheduling are consistent with RP
Keep Scheduling software (internally IEX) up to date with employee data change management (remove terms, add new hires, process transfers cross program)
Ensure all schedule headcount has an accurate schedule in the system for the defined schedule lock period (2-3 weeks)
Create proper number of schedules based on local labor laws and agreed upon schedule set with Operatoins to best meet client expectations
Continually identify areas of opportunity to adjust, recreate, change schedules to ensure optimal coverage and internal productivity metrics are met
Review previous weeks performance to identify root cause for any gaps in performance and call those out proactively al...
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