Job Description

The Role:

 

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities: 

  • Building and maintaining relationships with clients and key personnel within their company. 
  • Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota. 
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Attending meetings with clients inside and outside their offices to build better relationships with them. 
  • Achieving client relationship targets and KPI’s as set by the team lead. 
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Escalating and resolving areas of concern as raised by clients. 
  • Carrying out client satisfaction surveys and reviews. 
  • Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client. 

    • Mandatory Qualifications: 

  • 3 years+ relevant experience in Key Account Management/Sales in B2B space.
  • Knowledge of best customer service practices. 
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Go-getter attitude. 
  • Hardworking with strong work ethics. 

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