Job Description

The Role:

 

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.


Roles and Responsibilities: 

  • Building and maintaining relationships with clients and key personnel within their company. 

  • Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota. 

  • Conducting business reviews to ensure clients are satisfied with their products and services.

  • Attending meetings with clients inside and outside their offices to build better relationships with them. 

  • Achieving client relationship targets and KPI’s as set by the team lead. 

  • Liaising with internal departments to ensure client needs are fulfilled effectively.

  • Escalating and resolving areas of concern as raised by clients. 

  • Carrying out client satisfaction surveys and reviews. 

  • Monitoring company performance aga...

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