Manager, Home Equity Financing (HEF) Distribution & COI Support

Manager, Home Equity Financing (HEF) Distribution & COI Support

This role supports the Director, HEF Distribution in executing the HEF Distribution Strategy, with a focus on enabling seamless program administration, stakeholder coordination, and process improvements. The Manager will ensure effective end‑to‑end administration of Centres of Influence (COI) programs, drive operational excellence, and collaborate with cross‑functional partners to deliver a consistent experience for internal and external stakeholders.

Responsibilities

• Program Administration & Support
  • Manage day‑to‑day operations of COI programs, including the Referral Awards Program and regional exception requests (e.g., Quebec National Program).
  • Coordinate with internal teams (AML, VCSS, Sales, Policy) and external vendors (CMENT, Loyalty, ICD) to resolve escalations and ensure program compliance.
  • Validate data for...