Job Description

Candidate Profile

  • With at least 1-3 years of experience as a Manager I, Planning & Scheduling
  • Amenable to work onsite in Davao City, Philippines
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Ability to mentor, coach, and provide direction to a team of employees
  • Willingness to work a flexible schedule

What’s in it for you?

  • Day 1 HMO
  • Competitive Compensation
  • Career Growth

Core Responsibilities

  • Forecasting & Capacity Planning : Analyze historical data to predict future contact volumes (call/chat/email) and determine long-term hiring needs.
  • Schedule Optimization : Create staff rosters that balance employee work-life with peak arrival patterns to maximize occupancy and minimize idle time.
  • Real-Time Strategy : Oversee intraday adjustments—such as reallocating sta...

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