Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

  • Manage Call Quality & Client related KPI's
  • Evaluating effectiveness of TQ interventions
  • Create and maximize relationships with client partners
  • Strengthening Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
  • Create a positive work environment through employee eng...

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