Manager - I Training & Quality

Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities Responsible for managing the training function End to End for multiple LOBs Sites Locations within the process Plan observe and ensure Trainer Development using effective methods such as classroom training observations demonstrations on-the-job training meetings mentoring and workshops Aligning Trainers roster weekly to provide maximum coverage for tasks such as New Hires transaction monitoring coaching completion and Refresher Trainings Assess Trainers facilitation skills during classroom training sessions and provide feedback Govern Trainer calibration sessions on product knowledge Supervise training team through regular team review...