Manager I, WFM

Description

DESIGNATION : WFM, Manager I

LOCATION :  Bangalore  

YEARS OF EXPERIENCE : Min experience of 8 years in WFM

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Partner with client team to develop/deploy innovative solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency.

• Support/drive transitioning of new clients.

• Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking.

• Manage the WFM Services for the aligned accounts and team for various geographies.

• ...