Manager - Incident Response

Position title: Manager

Job Location: Bangalore / Gurgaon

Shift timing: 8:30AM – 5:30PM

Role and responsibilities

• Responsible for overall performance and management of the team assigned
• Responsible for 2-3 projects, concurrently
• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
• Set goals for team members and communicate it to the team
• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
• Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
• Act...