Job Description
Must have skills : Genesys Cloud, CX Transformation, CCaa S Advisory & Solution Architecture, CCaa S Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys Pure Connect, Genesys Engage, Consulting experience across any of the CCaa S/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience : 8+ years
Educational Qualification : MBA from a tier 1 institute
Roles & Responsibilities :
Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs.
Create business case and strategic transformation roadmap based on market trends.
Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations.
Driv...
Educational Qualification : MBA from a tier 1 institute
Roles & Responsibilities :
Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs.
Create business case and strategic transformation roadmap based on market trends.
Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations.
Driv...
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