Job Description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Title
IT Manager - IT Help Desk / Service Desk
Role Summary
The IT Help Desk Manager is responsible for leading and managing the end-user IT support function, ensuring high availability, service quality, SLA compliance, and continuous improvement. The role owns ITIL service management processes, drives operational excellence, and enhances customer experience through automation, analytics, and proactive support.
Key Responsibilities
Service Management & Operations
Own and govern ITIL processes: Incident, Problem, Change, Service Request, Knowledge, Access, and Asset Management.
M...
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Title
IT Manager - IT Help Desk / Service Desk
Role Summary
The IT Help Desk Manager is responsible for leading and managing the end-user IT support function, ensuring high availability, service quality, SLA compliance, and continuous improvement. The role owns ITIL service management processes, drives operational excellence, and enhances customer experience through automation, analytics, and proactive support.
Key Responsibilities
Service Management & Operations
Own and govern ITIL processes: Incident, Problem, Change, Service Request, Knowledge, Access, and Asset Management.
M...
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