Job Description

About the role

We’re looking for a Manager, IS Google CCaaS to join our growing team!

What you’ll do here:

  • Lead the deployment of Google CCaaS infrastructure, ensuring alignment with business objectives and customer needs.
  • Monitor system performance, troubleshoot issues, and implement improvements to enhance the customer experience.
  • Collaborate with IT, operations, and customer service teams to integrate CCaaS seamlessly with existing tools and processes. (Nice, Salesforce, Alvaria)
  • Manage vendor relationships and contracts related to Google CCaaS and other contact center tools.
  • Support the development of plans for disaster recovery as well support CHAOS testing of the environment.
  • Provide leadership in a fast-paced, customer-centric environment, with the ability to develop and coach your team to enable them to achieve their goals.
  • Inspire and promote collaboration among teams.
  • Develop and maint...

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