Manager, IT Configuration Management – IT Service Transition

The IT Service Transition, IT Configuration Management Manager is a specialist at managing parts of IT Assets and Configuration within Great Eastern, ensuring the accuracy, consistency, integrity and compliance with internal policies.

• Conducts and maintains the System Criticality Questionnaire (SCQ) process.
• Establish and document work processes according to best practices and standards for configuration management database (CMDB) and ensure data accuracy and alignment with SCQ ratings and IT Assets.
• Collaborate with stakeholders to ensure integration of CMDB information with Incident, Problem and Change management process.
• Support IT Asset management policies, procedures and standards.
• Support regular audit to ensure compliance and accuracy.
• Support Annual Business Continuity Exercises.
• Champion culture and conduct behavioral expectations within the Department/Division
• Ensure compliance with IT policies a...