Job Description

  • The Business Operations Manager acts as the single point of contact 24x7 across IT for Level 2 & 3 Application Support. Supports crucial business applications across Mobile (Prepaid + Postpaid) and Fixed services.
  • He/she will Provide BSS application support as well as Billing Operations.
  • He/she will drive operational initiatives to reduce cost of IT operations, while increasing availability and improving quality, and NPS.
  • He/she will act based on predefined service level targets and functions as a level of escalation between the local OpCo’s, central teams and managed service providers.

    • Key Responsibilities:

  • Manage everyday Level 2 & 3 Support to ensure the specified KPI’s are always met
  • Provide BSS as a Service support to external customers as a standalone line of Business.
  • Manage execution of all Bill Cycles and Bill Run days.
  • Develops effective and productive working relationships with key stakeh...

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