Manager, IT Service Management

Company Description

NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 13,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

As a Manager, IT Service Management, you will report to the Senior Manager, IT Infrastructure and drive the efficiency of IT service management processes to ensure seamless IT operations. You will be responsible for process design, incident and problem management, service level governance, and ITSM tool optimization, aligning IT ...