Job Description

Job Profile Summary

Manager provides process expertise and leadership in IT Service Management to establish and manage a framework of best practices for the customer, including practical application within multiple environments. By providing insight into practical application and implementation of ITIL process capabilities. Accountable for creating and directing the strategy for assigned IT Service Management Discipline that align with the business requirements.

Duties and Responsibilities

  • Fully functional and self-directed

  • Provides formal mentorship

  • High complexity assignments- owner

  • Moderate complexity assignments – owner (1 or >)

  • Low complexity assignments – provide oversight/review

  • Regularly lead self and others and/or established as Product SME and/or established as specialist

  • Sees the whole picture and adjusts work accordingly

  • Contributes and provides leadersh...

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