Manager, Key Account Management

Responsibilities

• Undertake responsibility for resolving customer issues, ensuring clear understanding of the customer’s expectations and requirements.


• Conduct regular visits to review service performance with the customer.


• Liaise at the appropriate level to ensure customer retention, development and growth of new business.


• Work with the other functions and business’s eg Transport, HR, IT, Finance, Marketing to achieve common outcomes.


• Manage the team to enable achievement of agreed revenue, profitability and other performance targets.


• Develop annual customer business plan that support the agreed strategies.


• Enable and manage the achievement of service performance that meets or exceeds customer expectations.


• Continually review and improve business processes to improve productivity and add value to DHL services.


• Plan, organise and direct an efficient and effective function.