Job Description

The Role:

 
  • To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
  • Roles and Responsibilities: 
  • Building and maintaining relationships with clients and key personnel within their company. 
  • Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota. 
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Attending meetings with clients inside and outside their offices to build better relationships with them. 
  • Achieving client relationship targets and KPI’s, data handling and maintain data repositories. 
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
  • Escalating and resolving areas of concern as raised by clients. 
  • Carrying out client satisfaction surveys and reviews. 
  • Monitoring company p...
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