Job Description

The Role:

 

  • To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
    • Roles and Responsibilities: 
  • Building and maintaining relationships with clients and key personnel within their company. 

  • Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota. 

  • Conducting business reviews to ensure clients are satisfied with their products and services.

  • Attending meetings with clients inside and outside their offices to build better relationships with them. 

  • Achieving client relationship targets and KPI’s, data handling and maintain data repositories. 

  • Liaising with internal departments to ensure client needs are fulfilled effectively.

  • Escalating and resolving areas of concern as raised by clients. 

  • Carrying out client satisfaction surveys and reviews. 

  • Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client. 
    • Mandatory Qualifications: 
  • Overall 5+years of relevant experience in Key Account Management/Sales in B2B space.

  • Knowledge of best customer service practices. 

  • Strong interpersonal skills and an ability to build rapport with customers.

  • Go-getter attitude. 

  • Hardworking with strong work ethics.

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