Job Description
Key Responsibilities
- Design and execute customer product training programs that ensure confident, successful go‑lives
- Lead train‑the‑trainer and end‑user enablement experiences with consistency and quality
- Own preparation timelines, training materials, and LMS configuration for customer engagements
- Drive product release enablement to reinforce platform changes post‑go‑live
- Establish repeatable frameworks that scale across growing customer volume
- Own and execute internal learning programs including monthly mastery sessions, LMS micro‑courses, quarterly hands‑on workshops, and SME‑led initiatives
- Design and maintain role‑based learning paths aligned to skills matrices and career progression
- Support onboarding, new‑manager enablement, and promotion readiness programs
- Drive learning KPI tracking and continuous improvement based on feedback and data <...
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