Manager, Learning & Development

Who We Are

Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting!

About The Role

The Manager, Learning & Development (Customer Service) will play a key role in supporting Zenni’s award‑winning Customer Service organization by leading a team of training specialists at our Center of Excellence (COE) in Makati, Manila. This role is responsible for designing, delivering, and optimizing impactful learning programs that elevate the skills and performance of frontline customer service staff while supporting global training initiatives. The ideal candidate is data‑driven, highly collaborative, and passionate about creating a culture of continuous learning. This position reports to the U.S.-ba...