Manager, Learning & Quality

Manager, Learning & Quality Company: NorthEast Provider Solutions Inc. City/State: Hawthorne, NY Category: Executive/Management Department: Call Center Union: No Position: Full Time Hours: Varied Shift: Day Req : 46099 Posted Date: Jan 16, 2026 Hiring Range: $99,355-$152,177 Apply Now External Applicant link (https://pm.healthcaresource.com/cs/wmc1//preApply/31560) Internal Applicant link Job Details: Job Summary: The Manager, Learning & Quality, provides leadership for quality and performance improvement initiatives within the Access Center. Delivers technical and soft-skills training, conducts quality assurance testing and reporting, and evaluates employee performance. Supports career-ladder development to enhance staff skills, productivity, and customer satisfaction. Collaborates with Human Resources on learning and development programs and serves as a role model for desired employee behaviors. Responsibilities: Lead quality improvement initiatives and develop effective quality meas...