Manager Level 1 Team

At MSX, we exist to empower movers and makers to thrive in an ever-changing world by harnessing our expertise and creativity to deliver exceptional services powered by technology and innovative solutions.

The Country Project Manager – Level 1 Agent Team is responsible for the successful deployment and performance of the Level 1 Agent operations in their assigned country.

Working on a project of limited scale (annual revenue/budget typically < $1m, team size < 5), the Country Project Manager leads the Level 1 Agent team only, ensuring that processes, KPIs and service quality are fully aligned with both MSX standards and client expectations. The role focuses on:

• Managing the end-to-end delivery of the Level 1 Agent service in-country.
• Coordinating and coaching the Level 1 Agents to secure high quality support to the network.
• Ensuring strong collaboration with the client’s national team, the Technical Delegate organi...