Job Description

  • Claims management
  • Monitor and analyze claims ratio, settlement ratio, claims size and frequency of recorded motor OD claims for a region.
  • Conduct preliminary investigation to identify type of claim and extent of liability within the scope of the region and approve claims above branch limits as per DOA.
  • Responsible for ensuring all regions are operating efficiently and monitor loss minimization
  • Ensure that all the claims are addressed as per stipulated guidelines and within TAT
  • Conduct regular audits of Body shops to maintain Process standardization and address and resolve any areas of concern.
  • Maintain proper documentation of complaints and grievances as per regulatory requirements.
  • Support the team in assessing complex, fraudulent, and high end claims before reporting it to HO
  • Monitor fraudulent activities & build mechanism to control the same.
  • Implement SOPs for the region as directed by the central team...

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