Manager – Non Unix

Role Summary

The Manager – Non UNIX is responsible for overseeing the coordination and successful execution of preventive maintenance, incident management, and project delivery for non-UNIX systems. This role involves working closely with technical leads, monitoring incident tickets, ensuring Service Level Agreement (SLA) compliance, and managing project timelines. The Manager also plays a key role in technical team development, risk management, and providing support to sales teams with costing and technical input.

Main Job Tasks and Responsibilities

Preventive Maintenance and Incident Management

• Collaborate with the Technical Lead to plan resources for preventive maintenance activities and review preventive maintenance reports.
• Monitor the status of incident tickets, ensuring they are attended to according to SLAs.
• Coordinate with multiple parties to resolve incidents, ensuring incident reports are submitted in a ti...