Manager of Customer Experience

As the Manager of Customer Experience, you will oversee a team of Customer Experience Representatives (CXRs) and Senior CXRs. You will work with your team to continue to grow their skills and professional attributes. In this role, you maintain and contribute to the Customer Experience strategy, and ensure your team's performance aligns with the company strategy. As a manager, you will also help improve processes and create efficiencies within your team and across departments, ensuring a consistent and quick resolution of customer issues on the platform. You will work closely with Customer Success leadership to report on performance and areas of opportunity within the CS team, while also working closely with the Engineering Department to ensure strong cooperation between individual contributors and satisfactory results for prospects and customers.


Responsibilities

As a Manager of Customer Experience, you will:Alongside the Senior Manager, maintain the optimal functioni...