Manager of L3 Tech Support Team

About Syrve 
Syrve is an all-in-one POS and restaurant management platform used by restaurants, bars, cafés, and hospitality businesses to streamline operations and improve efficiency. Designed for the fast-paced nature of the industry, Syrve helps teams work smarter and achieve stronger results through connected, high-performing technology. 

About the Role 

As a L3 Support Team Manager at Syrve, you’ll lead the highest level of technical support responsible for resolving the most complex product issues, ensuring system stability, and maintaining an exceptional support experience for our clients. This role blends technical expertise, communication, and leadership, giving you full ownership of high-impact escalations and cross-team collaboration. 

If you enjoy solving challenging problems, communicating with both business and technical stakeholders, build clear escalation and communication processes, and leadin...