Job Description
Description
Technical Team Lead
The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.
Duties/Responsibilities:
+ Provide resolution for escalated service tickets.
+ Serve as a liaison between analysts and upper management.
+ Conduct ongoing coaching and development of the team through call listening and feedback.
+ Work with clients to evaluate and resolve technical issues.
+ Assess user needs to analyze, recommend, and implement changes.
+ Configure and support system changes within the team’s scope of responsibility.
+ Develop and maintain knowledge of all systems, applications, and security protocols.
+ Update the knowledge base as approved by management.
+ Monitor and respond to emails and site chat, and train others on these functions.
+ Answer calls r...
Technical Team Lead
The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.
Duties/Responsibilities:
+ Provide resolution for escalated service tickets.
+ Serve as a liaison between analysts and upper management.
+ Conduct ongoing coaching and development of the team through call listening and feedback.
+ Work with clients to evaluate and resolve technical issues.
+ Assess user needs to analyze, recommend, and implement changes.
+ Configure and support system changes within the team’s scope of responsibility.
+ Develop and maintain knowledge of all systems, applications, and security protocols.
+ Update the knowledge base as approved by management.
+ Monitor and respond to emails and site chat, and train others on these functions.
+ Answer calls r...
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