Manager, Operations & Air Support Specialist

Overview

We are seeking an Operations & Air Support Specialist to assist primarily in providing agent support with air travel and assist in improving processes and system integrations.

This role collaborates closely with our external suppliers as well as our internal technical, operations and back-office teams in our ongoing effort to maximize revenue and improve productivity.

Key Responsibilities

Revenue Growth & Program Oversight

• Coordinate corporate travel for internal members including ticketing, reporting, and reconciliation.
• Maintain and update commission structures and airline contracts in Travelbot (Intranet) and Compleat (quality control platform).
• Manage MT Exclusive Group Tours’ pricing and profitability in collaboration with key stakeholders.

Productivity Improvement

• Assist agents with our GDS booking platf...