Job Description
Manager, Operations
Review and analyze program performance to determine program needs
Approve personnel activities concerning hiring, training, development, and performance management
Provide written performance appraisals
Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs
Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
Identify and oversee program/problem resolution<...
As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!
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