Manager, Operations (Mandarin Speaking)

Responsibilities

Customer & Relationship Management

• Build and nurture strong customer relationships to ensure service standards are met and continuously improved.
• Act as the primary advisor on operational matters, providing solutions and escalating critical issues when necessary.
• Identify opportunities to grow revenue through strategic customer engagement.

Financial & Performance Management

• Oversee all contract financials, including budgets, P&L, revenue streams, and cost control.
• Monitor and improve contract KPIs, ensuring operational efficiency and profitability.
• Develop and maintain regular management reports and performance tracking.

Team Leadership & Development

• Lead, motivate, and inspire operational teams to achieve excellence.
• Assess team capabilities and implement development plans for skill enhancement and career growth.
• C...