Manager – Order-2-Cash (O2C)

Job Title -  Manager – Order-2-Cash (O2C)

Job Description -  The O2C Manager will oversee the end-to-end order-to cash (O2C) process, ensuring accurate invoicing,   efficient collections, credit control, and customer   account reconciliation. The role demands strong   expertise in AR management, credit risk assessment, ERP systems, and cash flow optimization, while   ensuring compliance, process automation, and seamless coordination with sales, finance, and supply   chain teams.

Department - Finance & Accounts

Location - Sector 82, SAS Nagar Mohali (PB)

Reports to - CFO

Pay Scale - 10.00 to 12.00 Lacs/Per Annum

Duties & Responsibilities: 

1. Order Processing & Invoicing:

• Oversee sales order processing, invoicing, and dispatch coordination for B2B/QSR/export customers. • Ensure timely and accurate billing with proper tax compliance (GST, TCS for exports, etc.).

• Collaborate with sales & supply chain (Outward) teams to resolve order-related discrepancies.

2. A ccounts Receivable & Collections Management:

• Monitor accounts receivable (AR) aging, ensuring timely collections & minimizing overdue invoices.

• Follow up on outstanding payments, sending reminders & escalating disputes as needed.

• W ork with sales & finance teams to resolve deductions, short payments, and claims.  

• Ensure timely and accurate application of customer payments, minimizing discrepancies and reconciling   accounts effectively. 

3. Credit Control & Risk Management:

• Assess customer creditworthiness and set credit limits based on financial analysis & payment history.

• Implement credit control policies while balancing business growth & risk mitigation.  

• Approve or review new customer onboarding & credit terms in coordination with sales & finance.

• Implement and enforce credit control policies by approving credit period extensions only in justified   cases, closely monitoring overdue receivables, and taking proactive collection measures. 

4. Process Automation & Efficiency: 

• Ensure seamless ERP (Tally Prime) integration for order booking, invoicing, and collections tracking. • Leverage automation for invoice generation, payment application, and proactive follow-ups on overdue   accounts, ensuring faster collections and reduced manual intervention. 

• Identify bottlenecks & implement process improvements to enhance O2C efficiency.  

5. Compliance & Audit Readiness:

• Ensure GST, TCS (for exports), and other tax compliance in customer invoicing.  

• Maintain accurate records for audit readiness, ensuring full compliance with policies.  

• Generate AR reports, collection forecasts, and working capital insights for senior management.

Key Requirements: 

• CA / CMA with 5 years of experience 0R MBA (Finance)/ M.Com / B.Com (8–10 years in O2C, AR, or Credit Control).

• Strong expertise in AR management, credit risk assessment, and cash flow optimization.

• Strong Knowledge of ERP systems specifically Tally Prime. 

• knowledge of GST, TCS (for exports), and customer tax compliance. 

• Experience in food manufacturing, FMCG, or B2B sales finance preferred.  

• Ability to work cross-functionally with Sales, Supply Chain (Outward), and logistics teams.