Job Description

Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH. The individual will lead a team engaged in service delivery across Customer Service & Sales Support, controls adherence, and period-end closing & reporting for different regions (BEMEA/BAS/BNA).

The ideal candidate is proactive, deadline-driven, process-oriented, and thrives on continuous improvement and digital transformation.

Main Accountabilities:

Operational Leadership and Team Management

  • Oversee the end-to-end customer service and sales order process, ensuring accurate and timely order entry, processing, and fulfilment
  • Collaborate with sales, logistics, and finance teams to align order priorities and timelines
  • Monitor order volumes, identify bottlenecks, and implement corrective actions
  • Develop and enforce standard operating procedures (SOPs)
  • Ensure service delivery excellence ...

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