Manager Partner Experience

About the opportunity

Role Summary

This role will join the central team at Talabat responsible for elevating the bar on the experience for our Partners. The team drives all Partner facing policies and processes, collaborating on automation initiatives, and driving programmatic initiatives to deliver an accelerated and profitable growth for Talabat Partners.

The “Program Manager - PX” will act as single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner facing SOPs and processes (such as order cancellation, refund, dispute, etc.) - with the objective to increase Retention of our Partners on the platform, with higher lifetime value. The person will engage directly with multiple stakeholders across Sales, Product, Support Operations and regional Partner Growth team to raise the bar on Partner experience through these efforts.

The role will require dealing with constantly evolving pri...