Manager, Post-Course Operations

1. Manage post operations
• Manage Post-Ops Executives to ensure tasks are completed on-time.
• Ensure attendances / assessment results / payment of partnership fees / issue of certificates etc. as part of post-operations are completed, and invoices raised accurately.
• Own and continuously improve Post-Ops SOPs and Work Instructions, aligned to funding agency requirements and adherence to all company policies.
• Ensure all e-Attendances are tracked and monitored for non-compliance.
• Ensure timely submissions of appeals and follow up closely with funding agencies.
• Ensure timely processing of incoming email requests from internal/external stakeholders.
• Ensure make-up classes are assigned and prepared within stipulated timeframe.
• Ensure timely follow up of additional ad-hoc requests from corporate clients.
• Ensure SOP/processes are complied with to meet funding agency audit requirements.
• Manage and reduce complaints for digital operation lapses.