Manager, Predictive & Optimization Analyst

As a Remote Support Engineer, you'll play a crucial role in providing proactive and reactive support for electrical distribution systems, leveraging data analytics to ensure optimal asset performance and customer satisfaction.

Responsibilities

• Possess a strong understanding of Electrical distribution with the ability to perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.
• Extracts and analyzes data, runs analytics (software/expert-based).
• Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.
• Develops recommendations based on the data, creates reports, shares reports with customers, and provides direction to the customer as to actions required.
• Interacts with customers and provides remote troubleshooting (e.g., phone, chat, email, etc.) as needed.
• Acts based on customer requests to create cases, initiates wo...