Manager, Process Improvement

Responsibilities

• Lead process improvement initiatives to enhance efficiency, accuracy and compliance.
• Review, standardize and document operational processes and SOPs.
• Identify process gaps, risks and opportunities for process improvement, automation or system enhancements.
• Collaborate with other departments to implement process and system improvements.
• Ensure processes comply with internal policies, ISO standards and regulatory requirements.
• Maintain accurate process documentation and facilitate knowledge sharing across the department.

Requirements

• Bachelor’s degree in Business Administration, Process Management or related field.
• Minimum 5–7 years experience in process management, operations or related functions.
• At least 2–3 years experience in a leadership or supervisory role.
• Strong analytical and problem-solving skills.
• Hands-on experience with process im...