Job Description
What you can expect
We are hiring a Manager of Product Adoption Specialists to guide a team of 10 specialists focused on driving workflow integration and multi-product adoption. This role involves designing scalable systems, operational excellence, and navigating ambiguity. The team will create programs, content, and experiences that enable thousands of customers to gain value from the platform. Responsibilities include building frameworks, strategies, and processes to transform the team into a scalable, high-performing engine. Collaboration with Onboarding, Customer Success, Product, Marketing, and Support teams is essential for delivering impactful customer journeys and measurable adoption and retention outcomes.
About the Team
The Customer Service team plays a crucial role in improving the customer experience within Zoom. We actively build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide custo...
We are hiring a Manager of Product Adoption Specialists to guide a team of 10 specialists focused on driving workflow integration and multi-product adoption. This role involves designing scalable systems, operational excellence, and navigating ambiguity. The team will create programs, content, and experiences that enable thousands of customers to gain value from the platform. Responsibilities include building frameworks, strategies, and processes to transform the team into a scalable, high-performing engine. Collaboration with Onboarding, Customer Success, Product, Marketing, and Support teams is essential for delivering impactful customer journeys and measurable adoption and retention outcomes.
About the Team
The Customer Service team plays a crucial role in improving the customer experience within Zoom. We actively build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide custo...
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