Manager, Product Support - APAC

Overview

Caring deeply about our customers is one of our Ashby Operating Principles in Support. As we grow our Product Support Team with the customer experience at the heart of everything we do, we’re excited to hire our first Manager of Product Support in the APAC region. In this role, you’ll lead an incredible group of Technical Support Specialists, collaborate with a high-performing team of Support Managers, and help shape how we scale exceptional customer support globally. This is a unique opportunity to take ownership of a region and build how Support operates within an emerging market. You’ll balance strategic foresight with operational execution, advocate for customers and for your team, and grow Support in line with company goals.

You will partner with other Support leaders and Support Engineers to develop and implement effective support strategies, monitor key performance indicators, and resolve escalated customer issues. You’ll collaborate with P...