Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Marketing Manager in Business Support team will be in a position to support ICS Japan's business together with team members based on the recent strengthened governance and regulatory requirements.
We are seeking a motivated and highly organised RCSA Project Manager to support the delivery of our Risk and Control Self-Assessment (RCSA) activities within the International Card Services (ICS) business. This role is pivotal to ensuring the successful execution of the RCSA programme across multiple business processes, maintaining alignment with enterprise risk standards and regulatory expectations.

You will coordinate cross-functional teams, track progress, and drive delivery excellence as process mapping activities transition into RCSA execution. The ideal candidate will be a proactive project manager with strong organisational, communication, and stakeholder management skills, capable of thriving in a dynamic and fast-paced environment.

Key Responsibilities

  • Support the end-to-end delivery of RCSA activities across ICS processes.
  • Manage and track project timelines, milestones, and deliverables, escalating risks and issues where required.
  • Act as a central coordination point between process owners, control managers, risk leads, and second line stakeholders.
  • Plan, organise, and facilitate meetings, workshops, and stakeholder reviews, ensuring clear outcomes and follow-up actions.
  • Maintain high-quality project documentation including status reports, trackers, timelines, and action logs.
  • Monitor completion and quality of key artefacts (e.g., process risk identification, control evaluations, remediation plans).
  • Engage proactively with stakeholders to provide guidance, align expectations, and secure timely input.
  • Identify and help remove delivery blockers to maintain programme momentum.
  • Provide concise and accurate updates to programme and risk leadership on progress, challenges, and next steps.
  • Contribute to continuous improvement by capturing lessons learned and suggesting enhancements to the RCSA execution framework.

  • Lead communication and negotiation with senior leadership, providing clear and timely updates on progress, concerns, risks & mitigation plans, and key decisions.

  • Provide day-to-day people management and coaching to support the team members.

    • Qualifications and Experience

  • Proven experience in project management, preferably within risk management, controls, or financial services environments.
  • Familiarity with RCSA, operational risk frameworks, or control assessment processes is advantageous.
  • Strong stakeholder engagement skills, with the ability to influence and communicate effectively across all levels.
  • Excellent organisational skills and attention to detail, with a structured and proactive approach to delivery.
  • Proficiency in project tracking and reporting tools (e.g., Excel, SharePoint, JIRA, or equivalent).
  • Strong written and verbal communication skills.
  • Ability to manage multiple workstreams simultaneously under tight deadlines.
  • Excellent writing and speaking skills in both Japanese and English

    • We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

    • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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