Job Description
**Role Purpose**
The Ops Technology & Systems Manager is responsible for refining the technology and tools that our field teams leverage, providing excellent customer support, troubleshooting across multiple IHG Operations technology platforms. The role supports ops standards and best practices by working cross-functionally with other technology groups within IHG. This role will also be involved in exploring new technology platforms and solutions that could deliver efficiencies for the Ops field team. The role provides direction and support to the Ops field team by developing processes to allow them to be more efficient in the field and improve the technology for the Operations.
**Key Accountabilities**
Touchpoint Product Owner
- Supports end users with Touchpoint and Quality Tracker issues
- Provides reporting for leadership and field teams
- Identifies and creates requirements and support user stories for development
- Reviews trend data, metrics and presentation...
The Ops Technology & Systems Manager is responsible for refining the technology and tools that our field teams leverage, providing excellent customer support, troubleshooting across multiple IHG Operations technology platforms. The role supports ops standards and best practices by working cross-functionally with other technology groups within IHG. This role will also be involved in exploring new technology platforms and solutions that could deliver efficiencies for the Ops field team. The role provides direction and support to the Ops field team by developing processes to allow them to be more efficient in the field and improve the technology for the Operations.
**Key Accountabilities**
Touchpoint Product Owner
- Supports end users with Touchpoint and Quality Tracker issues
- Provides reporting for leadership and field teams
- Identifies and creates requirements and support user stories for development
- Reviews trend data, metrics and presentation...
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