Manager - Quality

Overview

We're Hiring: Manager - Quality

Step into a leadership role where you'll drive performance, optimize operations, and inspire a high-performing team to success.

Responsibilities

• Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Participation in internal and external (client) calibration.
• Handling a team of Quality Assurance Senior Executives / Executives - Creating and maintaining weekly and monthly targets
• Maintaining and Improving CSAT for the process
• Creating and identifying TNI’s for the process
• Creating action plan for the repeat defaulters and bottom quartile
• Creating and presenting performance dashboards – weekly and monthly
• ...