Manager – Regional Operations Alliance

About DHL Blue Dart Express India:

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong. 

Position Overview:

The Regional Manager – Operations Alliance is accountable for building, governing, and scaling outsourced last-mile delivery partnerships across the region. The role focuses on parcel shop–based and local delivery partner models (similar to kirana-style or neighbourhood delivery formats), ensuring end-to-end ownership from partner sourcing and contracting to operational performance and service quality.

This role acts as the regional custodian for outsourced delivery alliances while aligning closely with national contract governance frameworks. Job 

Purpose:

To expand and manage a high-performing outsourced delivery partner ecosystem in the region by sourcing suitable partners, executing standardized logistics contracts, ensuring operational readiness, and driving consistent service quality and SLA adherence across partner-operated last-mile delivery points. Key Roles & Responsibilities:

Partner Sourcing & Network Expansion

• Identify, evaluate, and onboard parcel shop–based delivery partners, local entrepreneurs, and small logistics operators to strengthen last-mile coverage.

• Expand partner footprint in high-growth, underserved, and operationally critical locations.

• Build a sustainable pipeline of delivery partners aligned to regional volume and service requirements.

Contract Governance & Commercial Control

• Implement standardized MPC / PDA and parcel shop delivery contracts in line with national governance frameworks.

• Ensure strict adherence to approved commercial terms, SLAs, and operational clauses.

• Manage contract renewals, performance-linked actions, and escalations related to partner non-compliance.

Operational Readiness & Integration

• Ensure partners are operationally ready through structured onboarding, training, route familiarization, and system enablement.

• Work closely with regional operations teams to integrate partners into delivery planning, route optimization, and volume allocation.

• Enable flexible capacity to manage seasonal peaks, e-commerce surges, and special operational requirements.

Service Quality & Performance Management

• Drive partner performance using defined logistics KPIs covering delivery success, first-attempt delivery, customer experience, and complaint resolution.

• Monitor SLA adherence and initiate corrective action plans for underperforming partners.

• Deploy regional-level incentive and recognition mechanisms aligned to service quality outcomes.

Governance, Compliance & Risk Management

• Ensure partner compliance with statutory, contractual, and operational requirements.

• Identify and mitigate risks related to service continuity, dependency on individual partners, and quality lapses.

• Support audits, governance reviews, and process assessments related to outsourced delivery operations.

Stakeholder Management & Reporting

• Act as the single point of contact for regional operations alliance matters.

• Provide structured MIS, dashboards, and performance insights to regional leadership and national governance teams.

• Collaborate with HR, Finance, Legal, and Technology teams on partner lifecycle management.

Qualifications & Experience:

Education

• Essential: Graduate degree in Logistics, Supply Chain Management, Operations Management, Engineering, or a related discipline.

• Preferred: Postgraduate qualification (MBA / PGDM) in Operations, Logistics, or Supply Chain.

Experience

• 7–10 years of experience in logistics operations, last-mile delivery, outsourced delivery models, or partner/franchise network management.

• Strong exposure to parcel delivery, courier, e-commerce, or express logistics environments.

• Proven experience managing service quality, SLA governance, and partner performance at a regional scale. Skills & Capabilities:

Core Technical Skills

• Last-mile logistics and delivery operations

• Partner and franchise governance models

• SLA definition, tracking, and enforcement

• Cost-to-serve and delivery productivity analysis

• Operational MIS and performance dashboards

Behavioural Competencies

• Strong operational ownership and accountability

• Structured problem-solving in service environments

• Effective negotiation and partner engagement skills

• Ability to manage scale, complexity, and field-intensive operations Key Performance Indicators:

Sr. No. KRAs KPIs

1 Partner Network Expansion

Growth in active delivery partners

2 Onboarding Effectiveness

Reduction in partner onboarding TAT

3 Service Quality

Delivery success rate and SLA adherence

4 Cost Efficiency

Cost per delivery vs benchmarks

5 Compliance

Audit and governance adherence

6 Scalability

Peak and surge capacity readiness

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.

• Competitive pay and performance-linked rewards that truly recognize your impact.

• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.

• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.

• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.

• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.

• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].