Job Description
The Manager Services will be responsible for managing an efficient and effective customer focused engineering team that is responsible for service operations and delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The position will train and motivate the reporting technicians towards common objectives.
Main Responsibilities & Tasks:
+ Manage an effective service and / or technician team ensuring that service levels are met for customer visits
+ Provide service and customer support through the technicians and manage escalations
+ Develop the service sales business with existing and new customers, focusing on securing new service contracts
+ Recruit, train and manage technicians as well as third part service partners
+ Manage cost and revenue budgets against annual targets
+ Diagnose errors or technical problems and determin...
Main Responsibilities & Tasks:
+ Manage an effective service and / or technician team ensuring that service levels are met for customer visits
+ Provide service and customer support through the technicians and manage escalations
+ Develop the service sales business with existing and new customers, focusing on securing new service contracts
+ Recruit, train and manage technicians as well as third part service partners
+ Manage cost and revenue budgets against annual targets
+ Diagnose errors or technical problems and determin...
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