Job Description

What You’ll Do

  • Lead and Develop the Renewals Team: Recruit, mentor, and manage a high-performing team of Renewals Managers. Provide regular coaching, performance feedback, and career development to foster professional growth
  • Drive Retention Outcomes: Oversee team performance to ensure renewal and retention targets are met or exceeded. Proactively identify risks and develop strategies to mitigate churn.
  • Operational Excellence: Implement best practices for renewals management, forecasting, and process efficiency. Partner with global Renewals leadership to ensure alignment on metrics, workflows, and systems.
  • Cross-Functional Collaboration: Work closely with Sales, Customer Success, Revenue Operations, and Finance to streamline handoffs, improve forecasting accuracy, and identify upsell or expansion opportunities.
  • Data-Driven Management: Use analytics and CRM data to track performance, measure outcomes, and identify trends that infor...

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